Benefits of the ticketing software 365Ticketing:
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Increased operational efficiency determined by ticket resolution within SLA time
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High end-users’ level of satisfaction and loyalty due to enhanced communication and visibility in the resolution process
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Equitable workload of the personnel in charge of solving tickets and better track of their activities and productivity
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Low rate of repeat incidents
Incident management system
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Ticketing management software
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The support ticketing system 365ticketing optimizes the process of solving incidents within SLA time. After a ticket is created, the incident is automatically routed to the resolution group, which receives notifications by email. Afterwards the assigned personnel checks in to the location. The duration of the intervention process is monitored by the application and approved by the end beneficiary, constituting the basis for client billing. The issue tracking software contains a rich set of reports offering root cause analysis. These reports can help reduce the rate of such incidents, while improving intervention time. Employees’ productivity can be achieved through the ticket management system’s activity tracking capabilities and reports.
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365ticketing is an online ticketing system that can be used as a customer service , increasing productivity through rapid service and ticket resolution within SLA time. The multitude of automation allowson one hand for emails to be automatically transformed into tickets and on the other hand for tickets to be automatically assigned to the allocated personnel with a smaller workload. Productivity of employees in charge of solving tickets is easier to track due to reporting features for each employee like: number of solved tickets, ticket resolution time, and number of overdue deadlines. End-users’ levels of satisfaction and loyalty increase due to better visibility gained through notifications at each step of the resolution process and to optimized resolution times. Prevention of recurrent incidents and complaints is achieved by utilizing business insights and root cause analysis provided by the customer service software
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Advantages provided by the help desk ticketing software's features and functions:
Automatic ticket assignment to the authorized technicians based on workload balancing
Automatic deadline calculation based on the technicians’ work schedule
Meeting SLAs due to sending alerts and notifications when deadlines are approaching
Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status
Identification of the activity sectors that need improvements based on root cause analysis provided by the web based help desk software. Possibility to take corrective measures.
Calculus of incidents’ resolution time which facilitates invoice and quote issuance
Time and resources savings due to the elimination of manual ticket assignment
Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, deadline overdue. Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.
For a live demo of 365Ticketing contact us using the contact form or the phone number +40 372 129 290
